SUSHENAH Privacy Policy

At Sushenah, we value your trust and respect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information. By using our platforms—including the Sushenah website, apps, and related services—you agree to the terms of this policy.

Note: This policy may change periodically. We recommend reviewing it regularly for updates.

1. Scope and Applicability

This policy applies to all personal data collected, stored, and processed by Sushenah through:

  • The Sushenah website, mobile apps, and sub-apps hosted on the sushenah.care domain.
  • Physical and electronic forms of data, including cloud services and locally stored data.
  • Minors’ use of the app is not permitted. Users must be 18 years or older.

If you provide third-party data (e.g., customer information), you confirm that you have obtained appropriate consent to share that data with us.

2. Information We Collect

We collect personal information essential for delivering services. This may include:

  • Personal Details: Name, email, phone number, date of birth, and address.
  • Financial Details: PAN, transactional data (for purchases).
  • Device Permissions and Information:
    • Camera Access: To scan documents or images.
    • Contacts Access: To autofill customer/vendor information.
    • Storage Access: To save invoices, reports, and images locally on your device.
    • Location Access: To verify banking transactions and prevent fraud.
    • SMS Access: For automatic OTP verification.

We also collect cookies and tracking data to improve user experience, measure app usage, and track service performance.

3. How We Use Your Information

Your data is used for the following purposes:

  • Service Delivery: To create accounts, process orders, and manage your profile.
  • User Experience Improvement: Autofill features, offline access, and contact integration.
  • Fraud Prevention: Verify identity and detect suspicious activities using location tracking.
  • Compliance: Ensure legal and regulatory compliance with applicable laws.

4. Third-Party Sharing and Disclosure

We do not sell your data to third parties. However, we may share your information with:

  • Service Providers: Cloud computing, analytics, or crash reporting services, bound by confidentiality agreements.
  • Legal Authorities: In response to court orders, subpoenas, or legal requirements.
  • Business Affiliates: To enhance services or for mergers, acquisitions, or restructuring processes.

If you wish to know which third-party providers we collaborate with, you can email naveen@sushenah.care.

5. Data Storage and Retention

  • Active Use: We retain your data while your account is active.
  • After Deactivation: Upon account closure, we may retain data for up to 12 months to comply with legal obligations and dispute resolution.
  • No Storage Liability: Sushenah apps are hosted on Shopify servers. While we strive for data security, we are not liable for Shopify-related incidents.

6. Data Security Measures

We take reasonable precautions to protect your data. However, we cannot guarantee complete security from cyber threats. You assume responsibility for risks associated with online transactions (e.g., third-party interception).

  • Encryption: Some data may not be fully encrypted in transit.
  • User Responsibility: Secure your passwords and sensitive information on your devices.

7. Your Rights and Choices

  • Consent Withdrawal: You may withdraw permission for specific features (e.g., location tracking) from your device settings.
  • Data Access & Correction: Contact listening**@sushenah.care** to request corrections or view your stored data.
  • Cookies: You may disable cookies through your browser settings.

8. Third-Party Links and Content

Our app may contain links to third-party websites or services. These platforms have their own privacy policies, and we are not responsible for how they collect or use your data. We recommend reviewing their privacy policies before sharing your information.

9. Acknowledgment of Risk

By using our services, you acknowledge:

  • The risks of unauthorized access despite security measures.
  • That Sushenah is not liable for damages caused by third-party breaches.
  • That your continued use of the app constitutes acceptance of this policy.

10. Updates to This Policy

We reserve the right to modify this policy. Any changes will be posted on the app and website. Please review it periodically to stay informed.

11. Contact Us

If you have questions about this Privacy Policy or your data rights, contact us at:

Email: listening@sushenah.care

Key Risk Mitigations Included in This Version:

  1. Transparency on Data Sharing: Clarified with whom we share data and under what conditions.
  2. Shopify Hosting Disclaimer: Noted that Shopify hosts the data and Sushenah is not liable for incidents at Shopify’s end.
  3. User Control over Permissions: Provided clear instructions on how users can withdraw consent (e.g., location tracking).
  4. Cybersecurity Disclaimer: Highlighted user responsibility and risks associated with online transactions and security.
  5. Third-Party Risks: Warned users about potential risks when interacting with third-party platforms linked through the app.