Terms of Service

Welcome to Sushenah CARE. By accessing or using our website (www.sushenah.care) and related services, you agree to comply with and be bound by these Terms of Service. Please read these terms carefully. If you do not agree, you may not use our services.

1. Overview

This website is operated by Sushenah CARE. Throughout the site, the terms "we", "us", and "our" refer to Sushenah CARE. These Terms of Service govern your access and use of our website, services, and tools.

By accessing our website or purchasing from us, you engage in our Service and agree to comply with these terms, including any policies referenced here or available by hyperlink.

Note: We may update these terms from time to time. It is your responsibility to review them periodically. Your continued use of the site constitutes acceptance of any changes.

2. Eligibility for Use

  • You must be at least the age of majority in your state or province of residence to use this website.
  • By accessing our services, you confirm that any dependents using this site have your consent to do so.
  • You agree to comply with all applicable laws when using the site.

3. General Conditions

  • We reserve the right to refuse service to anyone for any reason at any time.
  • Content you transmit may be transferred unencrypted across various networks to meet technical requirements. However, credit card information is encrypted during transmission.
  • You agree not to reproduce, duplicate, or exploit any portion of the service without written permission from us.
  • Headings in these terms are for convenience only and do not affect their meaning or interpretation.

4. Accuracy of Information

  • We are not responsible if the information on this site is inaccurate or outdated. The material provided is for general information purposes only and should not be relied upon as the sole basis for decision-making.
  • We reserve the right to modify site content without prior notice. It is your responsibility to monitor any updates or changes.

5. Modifications to Services and Prices

  • Prices of products are subject to change without notice.
  • We reserve the right to modify or discontinue any part of the service at any time without notice.
  • We are not liable for any changes, suspensions, or discontinuations of our services.

6. Product Availability and Descriptions

  • Some products or services may be available only online and in limited quantities.
  • We strive to display product colors and images accurately, but we cannot guarantee that your device’s display will be accurate.
  • We reserve the right to limit product sales by region or jurisdiction and discontinue products at any time.
  • All product descriptions are subject to change without notice.

7. Order Accuracy and Account Information

  • We may refuse or limit orders at our sole discretion, especially for bulk orders or suspected reseller activity.
  • If we make changes to your order, we will notify you via the email or phone number provided during purchase.
  • You agree to provide accurate and up-to-date information for all purchases and promptly update your account details to avoid transaction delays.

8. Payment and Billing

  • You agree to provide valid payment information to complete transactions.
  • We are not responsible for processing delays caused by incorrect payment details.
  • Any unauthorized credit card use must be reported immediately.

9. Cancellation and Refund Policy

  • Order Cancellation: Orders can be cancelled before dispatch for a full refund.
  • No Refund or Return: Once the order is dispatched, no refund or return is permitted.
  • For more details, please refer to our [Refund Policy].

10. Optional Tools and Third-Party Links

  • We may offer access to third-party tools, which we do not control or monitor. Use of these tools is at your own risk.
  • Links to third-party websites are provided for convenience. We are not responsible for the accuracy or content of third-party websites and assume no liability for any issues arising from their use.

11. User Comments and Feedback

  • By submitting comments, ideas, or feedback to us, you grant us the right to use, edit, or publish such content without compensation.
  • You agree that your comments will not infringe on the rights of others or contain unlawful, offensive, or misleading content.

12. Prohibited Uses

You are prohibited from using the site for:

  • Any illegal purpose or to violate laws.
  • Infringing intellectual property rights.
  • Uploading viruses or harmful code.
  • Collecting personal data of others without consent.
  • Engaging in spam, phishing, or any disruptive behavior.

We reserve the right to terminate access if any prohibited behavior is detected.

13. Disclaimer of Warranties and Limitation of Liability

  • We do not guarantee that the service will be error-free, secure, or uninterrupted.
  • All services and products are provided "as is" and "as available" without warranties of any kind.
  • Liability is limited to the maximum extent permitted by law. We are not liable for any indirect, incidental, or consequential damages arising from the use of the site or products.

14. Indemnification

You agree to indemnify and hold Sushenah CARE and its affiliates harmless from any claims, damages, or expenses, including reasonable attorney fees, arising from your breach of these Terms or violation of any law or third-party rights.

15. Severability

If any provision of these terms is deemed unenforceable, the remaining provisions will continue in full effect.

16. Termination

These terms remain effective until terminated by either party.

  • You may terminate by ceasing use of the site.
  • We may terminate access if you violate any terms or engage in prohibited activities.

All obligations incurred before termination will survive.

17. Entire Agreement

These Terms, along with any policies posted on the site, constitute the entire agreement between you and Sushenah CARE, superseding prior agreements.

18. Governing Law

These terms shall be governed by and interpreted in accordance with the laws of India, without regard to conflict of law principles.

19. Changes to Terms of Service

We reserve the right to modify these terms at any time. It is your responsibility to review the terms periodically. Continued use of the site constitutes acceptance of any changes.

20. Contact Information

For questions about these Terms, please contact us at:

  • Email: listening@sushenah.care
  • Phone/WhatsApp: +91 9606191313 (Monday to Saturday, 10 AM – 7 PM)
  • Address: First Floor, No. 20, Near Best Apartment, 2nd Cross, 1st Phase, 5th Stage, 80 ft Double Road, BEML Layout, Rajarajeshwari Nagar, Bengaluru, Karnataka - 560098
  • CIN: U24304KA2019PTC130784
  • GST: 29ABDCS0977P1ZI