Privacy policy

Privacy Policy

Effective Date: November 29, 2025
Last Updated: November 29, 2025

Sushenah Skin and Health Care Pvt Ltd ("SUSHENAH," "we," "us," or "our") operates the website sushenah.care (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site or make a purchase from us.

At SUSHENAH, your data is SACRED. We believe in complete transparency—the same principle that guides our full ingredient disclosure applies to how we handle your personal information.

1. Information We Collect

1.1 Personal Information You Provide

When you interact with our Site, you may provide us with:

  • Contact Information: Name, email address, phone number, shipping address, billing address
  • Account Information: Username, password, account preferences
  • Transaction Information: Payment details, order history, product preferences
  • Communication Data: Messages sent through our contact forms, WhatsApp (+91-96062-35533), or email (listening@sushenah.care)
  • Quiz Responses: Skin concerns and cause assessment data when you use our "Find Your Cause" quiz

1.2 Information Collected Automatically

When you access our Site, we may automatically collect:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent on pages, click patterns, referring URLs
  • Location Data: General geographic location based on IP address
  • Cookies and Similar Technologies: Session cookies, persistent cookies, and tracking pixels

2. How We Use Your Information

We use your personal information to:

  • Fulfill Orders: Process transactions, ship products, and provide order updates
  • Provide Customer Support: Respond to inquiries, resolve issues, and process returns
  • Personalize Experience: Recommend products based on your skin causes and preferences
  • Communicate: Send order confirmations, shipping updates, and (with your consent) marketing communications
  • Improve Our Services: Analyze usage patterns, conduct research, and enhance our Site and products
  • Prevent Fraud: Detect and prevent fraudulent transactions and unauthorized access
  • Legal Compliance: Comply with applicable laws, regulations, and legal processes

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information with:

  • Service Providers: Payment processors (Razorpay), shipping partners (Delhivery, BlueDart, India Post), email service providers, and analytics services that help us operate our business
  • Legal Requirements: Government authorities when required by law, court order, or legal process
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to you
  • With Your Consent: Any other parties when you have given us explicit consent to do so

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • SSL/TLS encryption for all data transmission
  • PCI-DSS compliant payment processing
  • Secure data storage with access controls
  • Regular security assessments and updates
  • Employee training on data protection

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

Under applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, you have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information, subject to legal retention requirements
  • Withdraw Consent: Withdraw consent for marketing communications at any time
  • Data Portability: Request your data in a structured, commonly used format
  • Grievance Redressal: Lodge a complaint with our Grievance Officer or the Data Protection Board of India

To exercise these rights, contact us at listening@sushenah.care or call +91-96062-35533.

6. Cookies and Tracking Technologies

We use cookies to:

  • Remember your cart items and preferences
  • Analyze Site traffic and usage patterns
  • Personalize content and recommendations
  • Enable social media features

You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

7. Third-Party Links

Our Site may contain links to third-party websites (Instagram, Facebook, YouTube). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

8. Children's Privacy

Our Site is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Data Retention

We retain your personal information for:

  • Transaction Records: 8 years (as required by Indian tax laws)
  • Account Information: Until you request deletion or account closure
  • Marketing Preferences: Until you unsubscribe
  • Usage Data: 24 months

10. International Data Transfers

Your information is primarily processed in India. If data is transferred internationally (e.g., to service providers), we ensure appropriate safeguards are in place.

11. Updates to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date at the top indicates the most recent revision. Continued use of our Site after changes constitutes acceptance of the updated policy.

12. Grievance Officer

In accordance with the Information Technology Act, 2000, we have appointed a Grievance Officer:

Name: Grievance Officer, Sushenah Skin and Health Care Pvt Ltd
Address: No 20, 2nd Cross, 1st Phase, 5th Stage, near Best Apartment, BEML Layout, Rajarajeshwari Nagar, Bengaluru, Karnataka 560098, India
Email: listening@sushenah.care
Phone: +91-96062-35533
Response Time: Within 30 days of receiving a complaint

13. Contact Us

For questions about this Privacy Policy or our data practices, contact us:

Sushenah Skin and Health Care Pvt Ltd
No 20, 2nd Cross, 1st Phase, 5th Stage,
near Best Apartment, BEML Layout,
Rajarajeshwari Nagar, Bengaluru,
Karnataka 560098, India

Email: listening@sushenah.care
Phone/WhatsApp: +91-96062-35533
Website: sushenah.care