Terms of service

Terms of Service

Effective Date: November 29, 2025
Last Updated: November 29, 2025

Welcome to SUSHENAH. These Terms of Service ("Terms") govern your use of the website sushenah.care (the "Site") and purchase of products from Sushenah Skin and Health Care Pvt Ltd ("SUSHENAH," "we," "us," or "our").

By accessing our Site or making a purchase, you agree to be bound by these Terms. Please read them carefully.

1. About Us

Sushenah Skin and Health Care Pvt Ltd is a company incorporated under the laws of India, with its registered office at:

No 20, 2nd Cross, 1st Phase, 5th Stage,
near Best Apartment, BEML Layout,
Rajarajeshwari Nagar, Bengaluru,
Karnataka 560098, India

Founded: 2019
Website: sushenah.care
Contact: listening@sushenah.care | +91-96062-35533

2. Acceptance of Terms

By using our Site, you confirm that:

  • You are at least 18 years of age
  • You have the legal capacity to enter into binding contracts
  • You will use the Site in compliance with these Terms and applicable laws
  • The information you provide is accurate and complete

If you do not agree to these Terms, please do not use our Site or purchase our products.

3. Our Products

3.1 Product Description

SUSHENAH offers cause-based skincare products formulated to address four root causes: Dehydration & Barrier, Pigmentation, Collagen & Elasticity, and Inflammation.

3.2 Product Information Accuracy

We strive to display products accurately, including descriptions, images, and ingredients. However:

  • Colors may vary slightly due to screen settings
  • Packaging may be updated periodically
  • Minor variations in natural ingredients are normal

3.3 Intended Use

Our products are topical skincare products intended for external use only. They are:

  • Not drugs or medicines—they do not diagnose, treat, cure, or prevent any disease
  • Cosmetic products—formulated to support skin health
  • Manufactured in an AYUSH-certified facility (Encube Ethicals, Ahmedabad)

3.4 Honest Limitations

In keeping with our transparency values, we acknowledge that:

  • Results may vary based on individual skin type and consistency of use
  • Our products support skin health but are not medical treatments
  • For medical skin conditions, please consult a dermatologist

4. Orders and Payments

4.1 Placing Orders

  • Orders are placed through our website or authorized channels
  • By placing an order, you make an offer to purchase products
  • We reserve the right to accept or decline orders
  • Order confirmation constitutes acceptance of your offer

4.2 Pricing

  • All prices are in Indian Rupees (INR) and include applicable taxes
  • Prices are subject to change without prior notice
  • Errors in pricing will be corrected, and you will be notified before processing
  • Promotional prices apply only during the specified period

4.3 Payment Methods

We accept:

  • Credit and Debit Cards (Visa, MasterCard, Rupay)
  • UPI (Google Pay, PhonePe, Paytm, etc.)
  • Net Banking
  • Cash on Delivery (for eligible pin codes, orders under ₹5,000)

All online payments are processed securely through Razorpay, a PCI-DSS compliant payment gateway.

4.4 Order Cancellation

We reserve the right to cancel orders in cases of:

  • Suspected fraud or unauthorized transactions
  • Product unavailability
  • Pricing errors
  • Incomplete or inaccurate order information

5. Shipping and Delivery

Shipping terms are detailed in our separate Shipping Policy. Key points:

  • We ship pan-India to serviceable pin codes
  • Standard delivery: 3-5 business days (₹49)
  • Express delivery: 1-2 business days (₹99)
  • Free shipping on orders above ₹999

6. Returns and Refunds

Returns and refunds are governed by our separate Refund & Returns Policy. Key points:

  • 7-day no-questions-asked return policy
  • Full refund for damaged or defective products
  • 24-hour refund processing for safety-related issues
  • Free return shipping for eligible returns

7. Intellectual Property

7.1 Our Rights

All content on our Site is owned by or licensed to SUSHENAH, including:

  • SUSHENAH brand name, logo, and trademarks
  • Product names, formulations, and packaging designs
  • Website content, text, images, graphics, and videos
  • BCS (Bio-Molecular Carrier System) technology
  • Design elements and user interface

7.2 Permitted Use

You may:

  • View and browse the Site for personal, non-commercial use
  • Share links to our content on social media
  • Print product information for personal reference

7.3 Prohibited Use

You may not:

  • Reproduce, distribute, or modify our content without written permission
  • Use our trademarks without authorization
  • Scrape, harvest, or collect data from our Site
  • Create derivative works based on our content
  • Use our content for commercial purposes without consent

8. User Conduct

When using our Site, you agree not to:

  • Provide false or misleading information
  • Attempt to gain unauthorized access to our systems
  • Interfere with the Site's functionality or security
  • Use the Site for illegal or fraudulent purposes
  • Transmit viruses, malware, or harmful code
  • Harass, abuse, or threaten others
  • Post defamatory, obscene, or offensive content
  • Impersonate any person or entity

9. Account Responsibilities

If you create an account:

  • You are responsible for maintaining confidentiality of your credentials
  • You are liable for all activities under your account
  • Notify us immediately of any unauthorized access
  • We may suspend or terminate accounts that violate these Terms

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for:

  • Content, privacy practices, or terms of third-party sites
  • Products or services offered by third parties
  • Any damages arising from your use of third-party sites

We encourage you to review the terms and policies of any third-party site you visit.

11. Disclaimers

11.1 No Medical Advice

Information on our Site is for educational purposes only and does not constitute medical advice. Always consult a qualified healthcare professional for:

  • Diagnosis of skin conditions
  • Treatment recommendations
  • Medication interactions
  • Pregnancy or breastfeeding concerns

11.2 Product Suitability

While our products are formulated for sensitive skin and are pregnancy-safe:

  • Perform a patch test before first use
  • Discontinue use if irritation occurs
  • Individual results may vary
  • Consult a dermatologist for specific concerns

11.3 Website Availability

We do not guarantee uninterrupted access to our Site. We may:

  • Perform maintenance and updates
  • Experience technical difficulties
  • Modify or discontinue features

12. Limitation of Liability

To the maximum extent permitted by law:

  • SUSHENAH shall not be liable for any indirect, incidental, special, consequential, or punitive damages
  • Our total liability for any claim shall not exceed the amount paid by you for the product in question
  • We are not liable for damages arising from misuse of products contrary to instructions

This limitation applies regardless of the legal theory under which liability is claimed.

13. Indemnification

You agree to indemnify and hold harmless SUSHENAH, its directors, officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your violation of these Terms
  • Your misuse of our products
  • Your infringement of any rights of third parties
  • Your violation of applicable laws

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising from these Terms or your use of our Site shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.

15. Dispute Resolution

Before initiating legal proceedings, you agree to:

  1. Contact us at listening@sushenah.care to attempt resolution
  2. Allow 30 days for us to address your concerns
  3. Consider mediation as an alternative to litigation

This clause does not affect your statutory rights under the Consumer Protection Act, 2019.

16. Changes to Terms

We may update these Terms from time to time. Changes will be:

  • Posted on this page with a revised "Last Updated" date
  • Effective immediately upon posting
  • Communicated via email for significant changes

Your continued use of the Site after changes constitutes acceptance of the updated Terms.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Refund & Returns Policy, constitute the entire agreement between you and SUSHENAH regarding use of our Site and purchase of our products.

19. Waiver

Our failure to enforce any provision of these Terms shall not be deemed a waiver of that provision or any other provision.

20. Contact Us

For questions about these Terms of Service:

Sushenah Skin and Health Care Pvt Ltd
No 20, 2nd Cross, 1st Phase, 5th Stage,
near Best Apartment, BEML Layout,
Rajarajeshwari Nagar, Bengaluru,
Karnataka 560098, India

Email: listening@sushenah.care
Phone/WhatsApp: +91-96062-35533
Website: sushenah.care

Thank you for choosing SUSHENAH. We're committed to providing you with exceptional cause-based skincare and transparent, ethical business practices.